Userplane

Screen recordings with console logs, network requests, and session data so support resolves tickets faster

Web appmvpsubscriptionglobal

A web app that captures one-click screen recordings combined with console errors, network requests, user steps, and session traces, delivering a video with technical context and automatic redaction of sensitive data. It addresses slow ticket resolution caused by missing diagnostic details and repeated follow-up, and is designed for customer support teams and support engineers at SaaS companies using Intercom, with recordings available inside Intercom.

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Full match profile

Behind the summary, Matchbox keeps a richer profile of Userplane - the signals our matcher actually reads to decide when to surface it. It stays private; claim the listing to see and control it.

Problem & pain-point mapping
Who we surface it to (audience fit)
What it's a strong alternative to
Trust & credibility signals

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