Touchpoints

Feedback platform for U.S. federal agencies to deploy compliant customer-experience surveys.

WebfreeUnited States

Touchpoints is a feedback platform built by the U.S. General Services Administration that lets federal agencies quickly deploy compliant customer-experience survey forms. It supports the full range of standard form elements and is used to gather feedback for continuous improvement of public services, systems, and policy. It is available to government customers who sign up to try the demo environment.

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Problem & pain-point mapping
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Trust & credibility signals

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