Papercups

Open-source, self-hosted live customer chat platform, an alternative to Zendesk/Intercom.

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Papercups is an open-source, self-hosted live customer support platform built as a privacy-focused alternative to Zendesk and Intercom. It provides an embeddable, customizable chat widget for web, React Native, and Flutter apps, along with Slack and Mattermost integrations, so support teams can reply to customer conversations without sending data to a third party. The project is in maintenance mode (bug fixes only, no major new features).

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Problem & pain-point mapping
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Trust & credibility signals

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