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Tools for using a CRM through WhatsApp

The problem, in plain words: “I want a simple CRM that lets me manage leads and customer conversations entirely through WhatsApp, without needing a separate app to learn.”

wacrm fits best, with 1 more that fits too.

You want a simple CRM workflow for leads and customer conversations that works only inside WhatsApp and doesn’t require learning a separate CRM app.

Updated September 2026.

What fits

wacrm logo
wacrmstrong · 80

It’s explicitly a WhatsApp-based self-hostable CRM template, built on the official WhatsApp Business API, with a shared inbox, contacts with tags/custom fields, a sales pipeline (Kanban) linked to conversations, and WhatsApp template broadcasts—so the “CRM” work happens around WhatsApp conversations.

Best for: Managing a lead pipeline and conversation history using WhatsApp as the primary interface, especially if you’re comfortable self-hosting.

Same approach: Supawazap 76

Partly fits

Zapfluxpartial · 60

It centralizes WhatsApp alongside other channels and is positioned as an omnichannel CRM platform for Brazilian businesses, so it’s not strictly “WhatsApp-only” in the way you asked.

Won’t cover: It’s an omnichannel CRM platform rather than managing leads and conversations entirely inside WhatsApp.

Onevyupartial · 59

It unifies WhatsApp with Instagram and Facebook into one inbox CRM, which can be helpful, but it’s not WhatsApp-only.

Won’t cover: It combines WhatsApp with other social inboxes, not a WhatsApp-only CRM experience.

FollowSopartial · 57

It organizes WhatsApp conversations into leads within a single workspace, but it’s positioned across multiple social inboxes and not solely WhatsApp.

Won’t cover: It supports multiple social channels, so the workflow isn’t limited to WhatsApp conversations only.

Engranapartial · 56

It’s a conversational CRM that answers WhatsApp and manages appointments, but it’s broader CRM coverage and involves a separate system/web app.

Won’t cover: It acts as a conversational CRM workspace rather than keeping everything strictly inside WhatsApp.

Questions

What's the best tool for using a CRM through WhatsApp?

wacrm is the strongest match — It’s explicitly a WhatsApp-based self-hostable CRM template, built on the official WhatsApp Business API, with a shared inbox, contacts with tags/custom fields, a sales pipeline (Kanban) linked to conversations, and WhatsApp template broadcasts—so the “CRM” work happens around WhatsApp conversations.

Is there a tool that fully solves this?

2 products match this closely.

What won't these tools cover?

It’s an omnichannel CRM platform rather than managing leads and conversations entirely inside WhatsApp. · It combines WhatsApp with other social inboxes, not a WhatsApp-only CRM experience. · It supports multiple social channels, so the workflow isn’t limited to WhatsApp conversations only. · It acts as a conversational CRM workspace rather than keeping everything strictly inside WhatsApp.

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