Zonka Feedback

Capture feedback at every touchpoint, view real-time analytics, and close the loop with action, automation and

PlatformWebunknownglobal

Zonka Feedback is an AI Feedback Intelligence Platform that transforms unstructured data into real-time, role-based intelligence and granular insights. It provides Customer Feedback Analytics, Support Feedback Analytics, Product Feedback Analytics, and Location & Frontline Analytics. The platform includes multichannel survey software (offline, email, SMS, WhatsApp), digital feedback (website, in-product, in-app SDK), and online reputation management to track reviews and respond fast. Feature set called out on the site includes Thematic Analysis, Track Entities & Aspects, Sentiment Analysis, AI Impact Analysis, Ask AI, role-based dashboards, survey builder, CX automation, close feedback loop, reporting & analytics, and user segmentation.

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