DXL Commerce Agent

Self-hosted AI customer-service automation for Taobao, Pinduoduo, Douyin, Kuaishou, and more.

ServicefreeChina

DXL Commerce Agent is a self-hosted customer-service automation system for sellers on Chinese e-commerce platforms such as Taobao, Pinduoduo, and Douyin. An AI agent reads each customer message, looks up real order, logistics, and refund data through business tools, and drafts a grounded reply instead of guessing; high-risk actions like refund approval stay disabled by default. It targets store operators automating pre-sale and after-sale support.

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